FAQs

HOW DO I ORDER?

Through our website thekitchendoor.com.au

IS THERE A MINIMUM ORDER?

There is no minimum order for pickups.

YOU DON'T DELIVER TO MY SUBURB/TOWN

At this point in time we offer pickup only. Please check back with us though, as delivery options will be added shortly.

HOW DO I CONTACT THE KITCHEN DOOR?

If you would like to get in touch with us please call 0407 875 767, or email us at puretaste@mail.com

HOW DO I HEAT MY MEALS?

All items come with instructions on how to heat and serve on the ingredient label. The pouches can be placed in boiling water to heat the entire contents, or opened and heated in the microwave or a pan on the stove. 

CAN I FREEZE MY MEALS?

Meals can last up to 3 months in the freezer, please make sure you freeze them a couple of days before the expiry date. If your item arrives frozen you cannot let it thaw and then re-freeze.

CAN I CUSTOMISE MENU ITEMS?

Unfortunately pouch items cannot be customised.

I HAVE DIETARY REQUIREMENTS

Please get in touch with us prior to placing an order to discuss your requirements.

WHAT IS THE SHELF LIFE OF ITEMS?

Most pouches have a shelf life of 2 weeks from packaging date. Please always refer to the expiration date on the package.